FAQ
Frequently Asked Questions
Before you entrust us with your property, we want you to know exactly how the cooperation, access, visits, reporting and billing work.
After each visit, you receive information about the completed inspection
together with photo documentation. You know when we were at the property
and what its condition was during the visit.
The access method is agreed individually before we start working together.
Keys can be provided to us or remain at the property in a location
agreed by the owner.
No. There is no single way to organise access.
The access method is agreed individually,
depending on the situation and the owner's preferences.
The frequency depends on the selected package:
START includes 2 visits per month,
OPIEKA 4 visits,
and PREMIUM 8 visits per month.
The scope includes, among other things, checking doors and windows,
signs of leaks or moisture, visible damage, basic installation checks
and photo documentation. The scope can also be agreed individually.
We inform you about the situation and document it with photos.
Once agreed, we can help organise the next step,
such as contacting a contractor or arranging access to the property.
The subscription includes regular property inspections.
An emergency or additional intervention may require a separate visit
and is agreed individually.
Yes. We can arrange access to the property, be present during
the contractor's visit and provide you with information about
how the visit went. The details are agreed before the service.
Yes. We can prepare the property before your arrival,
including checking the basic condition of the home, ventilating rooms,
preparing agreed items or organising additional services.
Yes. We can do previously agreed shopping before your arrival.
The cost of purchased products is charged separately,
based on the actual expenses.
Additional services are charged outside the subscription.
The standard rate for additional working time is
120 PLN/h.
Shopping costs or external services are charged separately.
No. The subscription covers the agreed scope of regular property care.
Additional tasks such as shopping, contractor access,
parcel collection or an additional visit are charged separately.
No. If an additional service or extra cost becomes necessary
during a visit, we agree it with you before carrying out the work.
Yes. After the visit, you receive information about the condition
of the property, photo documentation and the most important
information from the inspection.
Yes. You can also contact us about a one-off visit
or a specific task. The scope and billing method
are agreed before the service.
We operate in Poznań and the surrounding area. If your property
is farther away, contact us — we will check whether we can
provide the service and agree the details.
No. DOMOWY OPIEKUN provides property care,
inspections, documentation and organisation of help on site.
We do not carry out renovation work as a renovation company.
First, you contact us and describe your situation.
We then discuss the property, agree the scope of care,
visit frequency and access method. Once the details
and payment are agreed, we start providing the service.
Trust & Transparency
You are giving us access to your property. We take that seriously.
We do not expect you to trust us simply because our website looks good. We want you to know exactly how the cooperation works, what we check and what happens during every visit.
✓
Clear rules
The scope of care and access method are agreed before we start working together.
✓
Documentation
After visits, you receive information and photos showing the condition of the property.
✓
No surprises
Additional work and costs are agreed with you before they are carried out.
Have a question that is not here?
Write or call us. Tell us about your property, and together we will work out how we can help.