1. General Provisions

1. These Terms of Service set out the rules for using DOMOWY OPIEKUN services, including in particular regular property care, property checks and additional services.

2. The services are intended for property owners and persons authorised to manage a property, in particular those staying outside Poznań, abroad or frequently away.

3. DOMOWY OPIEKUN is not a renovation company. As part of a check, it may identify visible signs of a problem, document them, inform the client and, subject to agreement, help organise further action.

4. These Terms of Service are made available to the client before the agreement is entered into and set out the basic rules for providing the services.

2. Services

1. The scope of services depends on the selected package and individual arrangements with the client.

2. As part of regular visits, DOMOWY OPIEKUN may in particular check the condition of doors and windows, signs of water damage or moisture, visible damage and basic installation elements.

3. The services may also include taking photographs, meter readings, providing information, collecting parcels, providing access for contractors, preparing the property before the client's arrival, and other activities agreed in advance.

4. The detailed scope may be agreed individually before cooperation begins.

3. Subscription Packages and Prices

The following regular care packages are available:

Prices apply to the scope specified for the relevant package. Additional Services not included in the selected package are charged separately.

4. Entering into the Agreement and Starting Services

1. Cooperation begins after the scope of services, the method of access to the property and the payment terms have been agreed.

2. The first subscription month is paid in advance before the services begin.

3. Regular services begin after payment has been confirmed and the possibility of carrying out visits has been agreed.

4. Subscription payments may be processed through Stripe.

5. Payments and Billing

1. The subscription is billed according to the selected package.

2. Payments may be made on a recurring basis through Stripe.

3. Billing documents may be handled through Useme, in accordance with the capabilities of that system and applicable regulations.

4. In the event of non-payment, DOMOWY OPIEKUN may suspend further services until the outstanding amount has been paid.

6. Property Access

1. The method of access to the property is agreed individually with the owner or authorised person.

2. The client may agree a method of providing or granting access appropriate to their circumstances.

3. If the client does not provide the agreed access to the property, the visit may not be completed properly.

4. In such a case, the visit date may be changed by agreement with the client.

7. Visits and Reports

1. After each completed visit, the client receives information about the condition of the property and photographic documentation.

2. The report may include a description of the activities performed, photographs, meter readings and information about any irregularities observed.

3. The visit report does not constitute a technical expert assessment, a surveyor's opinion or a specialist inspection of installations.

4. If a problem is identified during a visit, DOMOWY OPIEKUN informs the client.

8. Additional Services

1. Services not included in the selected subscription package are charged separately.

2. Before an additional service is performed, the client receives information about its scope and price and accepts its performance.

3. Normally, an additional service is performed after payment has been confirmed through the indicated payment method, in particular via a Stripe payment link.

4. For regular clients, the method of billing additional services may be agreed individually.

5. DOMOWY OPIEKUN does not finance purchases made on behalf of the client. The cost of purchased products or materials is charged separately from the service fee.

9. Cancelling and Rescheduling a Visit

1. The client may request a change of the visit date.

2. Where possible, a request to reschedule or cancel a visit should be submitted at least 24 hours before the scheduled appointment.

3. The new date is agreed individually, taking into account the availability of DOMOWY OPIEKUN.

10. Unused Visits

1. Unused visits included in a package may be carried over to the following month.

2. Carrying over a visit does not automatically reduce the subscription price.

3. The date for a carried-over visit is agreed taking into account DOMOWY OPIEKUN's organisational capacity.

11. Liability

1. DOMOWY OPIEKUN performs the services with due care, appropriate to the nature of the activities performed.

2. A standard property check is visual and basic in nature. It does not replace specialist diagnostics, a technical inspection or an expert assessment.

3. DOMOWY OPIEKUN is not liable for faults, damage or events that could not reasonably have been detected during a properly performed standard visit, nor for events occurring after the visit has ended.

4. In the case of work carried out by external contractors, responsibility for the performance of that work lies with the entity carrying it out, subject to mandatory provisions of law.

5. Nothing in these Terms of Service excludes or limits liability that cannot be excluded or limited under applicable law.

12. Complaints

1. The client may submit a complaint concerning the performance of the service.

2. A complaint may be submitted electronically to: kontakt@domowyopiekun.pl .

3. Where possible, the complaint should include a description of the issue to which it relates.

4. Complaints are considered in accordance with applicable laws and regulations.

13. Consumer Right of Withdrawal

1. Consumers may have statutory rights to withdraw from an agreement concluded at a distance or outside the business premises.

2. If a consumer requests that the service begin before the statutory withdrawal period has expired, the service may begin before that period expires in accordance with applicable law.

3. If the service is fully performed before the withdrawal period expires, the right of withdrawal may expire if the statutory conditions have been met.

14. Term and Termination of the Agreement

1. The agreement for subscription services is concluded for an indefinite period, unless the parties agree otherwise.

2. The client may terminate the subscription with 30 days' notice.

3. Notice of termination may be submitted in a form that allows confirmation of receipt, in particular electronically.

4. DOMOWY OPIEKUN may suspend or terminate the provision of services in the event of a material breach of the terms of cooperation, in particular non-payment, inability to obtain access to the property or other circumstances preventing the services from being properly performed, subject to applicable laws and regulations.

15. Personal Data and Privacy

1. The rules for processing personal data are set out in the DOMOWY OPIEKUN Privacy Policy.

2. The Privacy Policy is available on the DOMOWY OPIEKUN website.

16. Final Provisions

1. These Terms of Service are effective from the date stated in their content.

2. Matters not regulated by these Terms of Service are governed by applicable laws and regulations.

3. If any provision of these Terms of Service is found to be invalid or ineffective, this does not affect the validity of the remaining provisions, unless applicable law provides otherwise.

4. DOMOWY OPIEKUN may update these Terms of Service in the event of organisational, technical or legal changes. Changes do not affect the client's acquired rights or mandatory provisions of law.

5. For clients who are consumers or persons entitled to consumer protection under applicable law, the provisions of these Terms of Service shall be interpreted in accordance with those provisions.