1. Data Controller

The controller of your personal data is the entity conducting business under the DOMOWY OPIEKUN brand.

2. What Data May We Process?

Depending on the method of contact or the scope of cooperation, we may process, among other things:

• first and last name,
• phone number,
• email address,
• property information needed to provide the service,
• information provided during telephone, email or messenger communication,
• data needed to prepare and perform the cooperation,
• billing information and cooperation history.

The scope of data depends on the form of contact or service you use.

3. Why Do We Process Data?

Data may be processed in particular for the purpose of:

• responding to an inquiry,
• preparing an offer,
• determining the scope of cooperation,
• entering into and performing a contract,
• providing property care services,
• processing payments and settlements,
• handling complaints and post-service communication,
• fulfilling legal obligations,
• establishing, pursuing or defending against claims,
• communicating in connection with our services.

4. Legal Bases for Processing

Depending on the specific circumstances, the legal basis for processing personal data may in particular be:

• the necessity of processing to perform a contract or to take steps at the request of the data subject prior to entering into a contract,
• a legal obligation to which the controller is subject,
• the legitimate interests of the controller,
• consent — where required and provided.

5. Telephone, Email and WhatsApp Contact

You can contact us by telephone, email or WhatsApp. In connection with such communication, we may process the information you provide to us during the conversation or correspondence.

WhatsApp is a service provided by an external provider. The use of this communication channel is also subject to the terms and privacy policy of that service provider.

6. Property Information

In connection with providing our services, we may receive information about properties that is necessary for the proper performance of the service.

This may include, in particular, information needed to determine the scope of a property check, the method of access, visit arrangements and the performance of additional services agreed with the property owner.

We do not publish detailed information on the website regarding key storage methods or property security arrangements.

7. Data Recipients

Personal data may be shared with entities that support us in conducting our business or providing services, where this is necessary to achieve a specific purpose.

These may include, in particular, providers of IT, hosting, email, accounting, payment or other services necessary for conducting our business.

If, in connection with a specific service, it is necessary to provide certain information to a third party, the scope of the information provided should be limited to the data necessary to perform the relevant task.

8. How Long Do We Keep Data?

We retain personal data for as long as necessary to fulfil the purpose for which it was collected and thereafter for the period required by law or necessary to protect against potential claims.

Where data is processed on the basis of consent, it may be processed until that consent is withdrawn, unless further processing has another legal basis.

9. Your Rights

To the extent provided by the GDPR, you have rights relating to the processing of your personal data, including:

• the right to access your data,
• the right to rectify your data,
• the right to erasure of your data,
• the right to restrict processing,
• the right to data portability — where provided by law,
• the right to object to processing where the legal basis is the legitimate interest of the controller,
• the right to withdraw consent at any time, where processing is based on consent.

To exercise your rights, you can contact us at: kontakt@domowyopiekun.pl .

10. Right to Lodge a Complaint

If you believe that the processing of your personal data violates applicable data protection regulations, you have the right to lodge a complaint with the competent supervisory authority, which in Poland is the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych).

11. Cookies

The website may use cookies and similar technologies necessary for the proper operation of the website, remembering settings or carrying out statistics, depending on the tools actually used.

The scope of cookie usage depends on the website configuration and the external services installed on the website.

If the website uses analytics, advertising or other technologies involving user data, information about those technologies is presented in a manner corresponding to their actual use, including, where required, through an appropriate consent mechanism.

12. Data Security

We take appropriate organisational and technical measures to protect personal data against unauthorised access, loss, destruction or unauthorised disclosure.

Access to information related to the provision of services should be limited to persons and entities that need such information to perform a specific task.

13. Automated Decision-Making

We do not use personal data to make decisions concerning you that produce legal effects or similarly significantly affect you solely by automated means, unless separate information on the website indicates otherwise.

14. Changes to the Privacy Policy

This Privacy Policy may be updated if the way the website is operated, the tools used, the scope of services or applicable laws change.

The current version of the Privacy Policy is published on this page.

15. Contact

If you have any questions regarding the processing of your personal data, you can contact us: